Refund & Cancellation Policy
1. Digital Entitlements & Contact Unlocks
Digital contact unlocks (€10.00 / crypto equivalent) grant immediate commercial access to supplier verification credentials and direct contact information upon settlement.
2. Subscription Services
Monthly procurement subscriptions may be canceled at any time from the buyer dashboard prior to the next billing cycle.
3. Dispute Resolution & Support
If you experience technical errors or unfulfilled entitlements, contact support@muraena.org or submit a ticket through the support chat.